Privacy Policy.

1. About Us

Sarto Mass Services (Pty) Ltd (Registration No. 2018/471050/07) is a calibration, service, and repair company specialising in balances and precision weighing equipment. We also sell and distribute equipment from leading manufacturers.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you use our website contact or quote request form. This may include:

• Your full name
• Email address
• Company or organisation name
• The content of your message or enquiry

We do not collect sensitive personal information such as identity numbers, financial details, or biometric data through our website.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website address

This information is collected through cookies and similar technologies and is used to improve our website performance and user experience.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries, quote requests, and service requests
• To provide you with information about our calibration, service, repair, and equipment sales offerings
• To communicate with you regarding ongoing or completed service work
• To improve our website, services, and customer experience
• To comply with legal obligations

4. Legal Basis for Processing (POPIA)

Under the Protection of Personal Information Act (POPIA), we process your personal information based on one or more of the following lawful grounds:

• Consent: You have given us your voluntary, specific, and informed consent to process your information when submitting a contact or quote request form.
• Contract: Processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract to which you are a party.
• Legitimate interest: Processing is necessary for our legitimate business interests, provided that your rights and interests do not override those interests.
• Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Contact form submissions and correspondence are retained for up to 3 years from the date of last interaction, unless an ongoing business relationship requires longer retention.
• Technical website data (e.g., analytics) is retained in anonymised form and does not identify you personally.
• Financial and tax-related records are retained for the periods required under South African tax legislation (typically 5 years).

When personal information is no longer needed, we will securely delete or de-identify it.

6. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted service providers who assist us in operating our website, conducting business, or servicing you (e.g., web hosting providers, email service providers). These parties are contractually obligated to keep your information confidential.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or enforceable governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We May Use

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure (HTTPS) website connections
• Access controls limiting who can view personal information
• Regular review of our data collection, storage, and processing practices

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

9. Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act, you have the following rights:

• Right to access: You may request confirmation of whether we hold personal information about you, and request access to that information.
• Right to correction: You may request that we correct or update inaccurate, incomplete, or misleading personal information.
• Right to deletion: You may request the deletion or destruction of your personal information, subject to any legal obligations requiring us to retain it.
• Right to object: You may object to the processing of your personal information on reasonable grounds.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been unlawfully processed.

To exercise any of these rights, please contact us using the details below.

10. Information Regulator (South Africa)

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with:

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact us:

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